This procedure provides guidance to the Client if during the certification process there are complaints and appeals to the DAS (DELTA ASSESSMENT SYSTEM) CERTIFICATION.
Complaints and appeals from Clients will be received by the Certification Manager and will then be discussed with the Certification Management Team independently for root cause review to decide whether complaints and appeals can be accepted and necessary corrective actions taken.
Especially for audit findings appeal, the auditor must immediately contact the Certification Management to decide on the same day. Meanwhile, the answer for complaint handling will be made no later than two days after the complaint is received from the Client.
We are pleased to serve you, kindly contact us to the address written below :
DAS (DELTA ASSESMENT SYSTEM) CERTIFICATION
Address: Office 88, Tower A, 16th Floor,
Jl. Casablanca Raya Kav. 88, Jakarta 12870, Indonesia
Phone: (+6221) 2961 2662
Fax (+6221) 2960 7501
Mobile (+62) 811 890 5568
You can also contact us by filling out this form and you will get a first hand response.
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